Customer Feedback Regarding Our Service Engineer

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Neil Ellis, Service Technician, BaKare Beds

BaKare Beds treat our clients in a way that we hope they will love and go on to become our fans and ambassadors and we continue to grow due to referrals and recommendations from both individual and professional clients.

Neil Ellis has worked as a service engineer for BaKare for over 16 years and much of the time, the work he does goes by unnoticed. This email lightened up my inbox this morning regarding Neils recent visit to a clients home:




Dear Mark

I am writing to thank you for offering me such a prompt service in carrying out repairs to my adjustable bed, and your advice from just viewing a few photographs.
Neil Ellis was so positive in his work as he hit a snag as the ‘slide cap’ did not fit over the metal bar on the bed and so had to modify it to fit over the metal bar. He then put four screws into the plastic cap to give more support to the fixture.

I can’t thank you and Neil enough for solving and fixing the problem with the motor on my bed. Neil said that the motor could be easily replaced should I ever need to do so, and that’s good to know, and it will be cheaper than buying a new base. I am so pleased that I found your company through the Google search engine by just putting in ‘repairs of adjustable beds’.
Your company has provided me with a personal, professional and prompt service for which I am very grateful.

I can have a good night’s sleep again tonight and only days since the motor failed!

With kind regards.

Best wishes
K, [private]

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