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Customer Feedback Regarding Our Service Engineer

 

Neil
Neil Ellis, Service Technician, BaKare Beds

BaKare Beds treat our clients in a way that we hope they will love and go on to become our fans and ambassadors and we continue to grow due to referrals and recommendations from both individual and professional clients.

Neil Ellis has worked as a service engineer for BaKare for over 16 years and much of the time, the work he does goes by unnoticed. This email lightened up my inbox this morning regarding Neils recent visit to a clients home:

 

 


 

Dear Mark

I am writing to thank you for offering me such a prompt service in carrying out repairs to my adjustable bed, and your advice from just viewing a few photographs.
Neil Ellis was so positive in his work as he hit a snag as the ‘slide cap’ did not fit over the metal bar on the bed and so had to modify it to fit over the metal bar. He then put four screws into the plastic cap to give more support to the fixture.

I can’t thank you and Neil enough for solving and fixing the problem with the motor on my bed. Neil said that the motor could be easily replaced should I ever need to do so, and that’s good to know, and it will be cheaper than buying a new base. I am so pleased that I found your company through the Google search engine by just putting in ‘repairs of adjustable beds’.
Your company has provided me with a personal, professional and prompt service for which I am very grateful.

I can have a good night’s sleep again tonight and only days since the motor failed!

With kind regards.

Best wishes
K, [private]

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Testimonials

Hi Louise, Just a quick email to say thank you for organising the bed delivery. It arrived fine and the guys who delivered it were very friendly so please pass on my thanks to them.

Mairi

I just wanted to say thank you for the excellent service that we received from you today, I was really grateful for the quick response we received for a call out, the engineers are also very helpful and professional and certainly represent Bakare in a positive way,

Linda

Thank you so much Jennifer, you have been incredibly helpful and your suggestion of an engineer checking out the problem was spot on. It’s great for Sue that she can have a working bed again and so soon, it’s the best outcome for her. Please pass on my thanks to the engineer for going so quickly and we really appreciate everything you have done.

Patricia

Many thanks Alex and the team for a speedy repair of our bed, much appreciated. Great to know customer care is paramount.

Mrs Brooks

Hi. Spoke to Mr Withers today and visiting to review the bed on Thursday morning. He reported that the bed is fantastic and is really pleased with it. Many Thanks for all your help in arranging this, it has made a significant difference to Mr Withers’ life.

Sharon

I just wanted to email to say thank you for organising the swift delivery of the bed for my client. The client and family are very happy with the product and it being the first hi lo bed I have ordered, I am impressed with it too. Completely meets my client’s needs.

Jenny

Thank you so much for all your helping in getting a bed sort, Jason is now able to come home for Christmas we are so grateful. So thank you for everything.

Rebecca

Dear Mark, Thank you for the speedy attention to my problems yesterday. Thank you so much. YOU’VE CHANGED MY LIFE !!!!

Jerry

Yes of course you made the process very easy to us and incredible customer service so would definitely highly recommend! We will of course wait to here from you on the arrival of the recliner chair to sort delivery.

Gemma