after sales support

Bakare® are experts in supplying service contracts to the care sector with over 20 years experience with services ranging from emergency call-out through to inclusive maintenance contracts.

services

what we offer

We offer a range of tailored solutions from large care groups to individuals in the community. Current MHRA guidance states that: “healthcare organisations should use a service provider or 3rd party repairer who complies with a quality system standard, such as EN ISO 13485: (2016).” Bakare® are ISO 13485:2016 accredited

benefits of a bakare® service:

bakare® service includes:

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happy to help

Real Support.
365 Days A Year.

We know what it’s like to need support.

Our philosophy is to treat you as we would like to be treated and it’s no wonder that some of our best reviews are about our amazing support. Customer support 7 days a week, 365 Days a year including public holidays, 12 hour response, 24 hour fix, with all engineers eCRB checked and manufacturer trained.

service & repairs

Our engineers are trained in the service and repair of most makes of electric adjustable beds, and have access to a huge range of replacement motors, handsets and other spares, such as Ilcon and Okin & Okimat motors.

We have engineers nationwide and are happy to provide support across the UK. We have also provided support to the Channel Islands and as far as the Shetland Islands.

breakdown call-out and repair of the following:
we offer annual / periodic service / inspection of the above. we also can help with:

guarantee

We offer a full 1 year labour & 2 years parts warranty with all beds & cots sold. We will extend the parts warranty to 3 years subject to the bed or cot being serviced annually, in-line with the manufacturers guidelines.

Bakare offers you the opportunity to extend the warranty of your product for a further 1, 2 or 4 years, giving you the peace of mind that comes from a network of Bakare engineers.

spares & accessories

To order Bakare® Spares & Accessories please contact us.
Delivery of Bakare® parts & accessories will normally take around 2 to 3 days subject to availability.

You may also wish to view the Bakare® parts list, for more information.

extended warranty

The Bakare® service plan gives you:

  • Total protection for your product.
  • Peace of mind against call-out and labour bills.
  • Repairs by a nationwide network of Bakare® engineers.
  • Annual Inspections.
  • Renewable protection, normally for the life of your product.
frequently asked questions

Q. How soon can an Engineer attend to my product?
A. The Engineers normal working week is 08:30am to 5.00pm Monday to Thursday and 09:00am to 4:30pm on a Friday. The usual call out response for repair work is within 5 working days. In the event of an emergency situation we will endeavour to respond by next working day subject to engineer availability and this may incur additional costs.

Please contact our support centre on (01752) 512222, to find out more about how we can service

Are you entitled to VAT relief?

If you’re disabled or have a long-term medical condition; or a charity is purchasing the goods, you will not be charged VAT on zero-rated products such as adjustable beds & medical mattresses. Also, you will not be charged VAT on the installation and any extra work needed as part of this; repairs or maintenance; spare parts or accessories.

Simply complete the adjacent form with your name and medical condition and VAT will be removed from your order.

In proceeding you understand that, by completing this form and processing this order, you are digitally signing to agree that the details you have provided above qualify for relief from value added tax. If you are in any doubt as to whether you are eligible for VAT relief, click here to read the full advice and guidance on the Gov.uk website https://www.gov.uk/financial-help-disabled/vat-relief.

Tax exemption

Claiming as a charity? Please call us on