The following fault finding chart is designed to eliminate false call outs by the user. Please ensure all checks have been made before reporting the fault to the appropriate person.
Please follow the line diagram to assess the problem or refer to the Volker Healthcare Bed Operational and Maintenance Instructions Models 2080 / 3080 manual.
When reporting a fault, it is important that the following information is given to our customer service department.
Our customer service department will issue you a technical support reference number, so you can track the status of your fault situation.
The customer Service Department operates office hours from 9.00am to 5.30pm Monday to Thursday – 9.00am to 4.30pm Friday. For any calls received outside these times, please leave a message on the customer service department answer phone. An Engineer will then phone you back within 12 hours of the message being left.
For immediate attention always report faults to Bakare® Beds Ltd, Customer Service Department on 01752 512222 or contact us using our website
If you’re disabled or have a long-term medical condition; or a charity is purchasing the goods, you will not be charged VAT on zero-rated products such as adjustable beds & medical mattresses. Also, you will not be charged VAT on the installation and any extra work needed as part of this; repairs or maintenance; spare parts or accessories.
Simply complete the adjacent form with your name and medical condition and VAT will be removed from your order.
In proceeding you understand that, by completing this form and processing this order, you are digitally signing to agree that the details you have provided above qualify for relief from value added tax. If you are in any doubt as to whether you are eligible for VAT relief, click here to read the full advice and guidance on the Gov.uk website https://www.gov.uk/financial-help-disabled/vat-relief.
Claiming as a charity? Please call us on