Bakare Beds pride themselves on exceptional customer care and are committed to treating vulnerable customers fairly, consistently and in a way that considers their individual needs. It’s our belief and understanding that every customer may at some stage be considered vulnerable, and it’s our aim to help ensure all customers consistently receive fair outcomes when dealing with us.
How we support vulnerable customers
We recognise the importance of identifying vulnerable customers and ensuring that they receive the appropriate treatment on an ongoing basis. We encourage our customers to talk to us about their circumstances, so that we engage with them correctly and handle their information in the right way.
Identifying vulnerable customers
Where a vulnerable customer is identified, our systems and internal processes are sufficiently flexible to ensure the customer’s individual needs are considered in an appropriate and sensitive manner. Our employees have received specialist training to agree and determine the most appropriate action required.
Other Individuals Present
Where an assessment, demonstration or sales discussion is taking place in-person, we actively encourage any vulnerable customers to have a relative, friend or healthcare professional (such as an occupational therapist) present.
Bakare Beds perform Disclosure and Barring Service (DBS) checks on all it’s customer facing employees in order to check criminal records.
Bakare Beds is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure of data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
BHTA / Chartered Trading Standards Code of Practice
Bakare Beds are members of the British Healthcare Trades Association (BHTA) and governed by the BHTA’s Chartered Trading Standards Institute approved code of practice, which demonstrates a desire to run a business in the most ethical and professional way.The BHTA codes of practice has been implemented by Bakare Beds for many years – Bakare’s reputation for high customer care was built upon practices approved by the CTSI.
To see/download a copy of the code, please visit the BHTA website at http://bhta.com