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Bakare Beds Backs New Measures To Protect Consumers

BaKare Beds is a member of The British Healthcare Trades Association (BHTA), an inaugural member of the Trading Standards Institute’s (TSI) new Consumer Codes Approval Scheme being launched today to give customers greater confidence.

As a member of the BHTA (the UK’s oldest and largest healthcare association, founded in 1917), BaKare Beds is signed up to standards that go beyond our legal obligations in terms of the service we offer. That means customers can expect expert advice on the type of product that’s right for them, clear information about pricing and their cancellation rights, and no pressure selling – ever.

The Consumer Codes Approval Scheme has been given the Government’s official backing by Consumer Minister Jo Swinson, who said it will boost consumer confidence and encourage economic growth.

TSI Chief Executive Leon Livermore said: “The Government recognises the importance of this new scheme, which comes with an important sting in the tail. We will be reinforcing the fact that failure for any trader to comply with an industry code, whose logo they display, is a criminal offence for which they could face fines or imprisonment. We’re not going to be shy in tackling some of the biggest industries that cause the greatest problems to consumers.”

More than 15,000 traders have already signed up to one of nine approved codes of practice. Consumers will be able to look for the TSI Approved Code logo, or search a dedicated database at www.tradingstandards.gov.uk, for a member of an approved code in their area.

The new scheme includes a Consumer Advisory Panel, but also a permanent position for Citizens Advice on the Board. Citizens Advice Chief Executive Gillian Guy said: “We deal with over a million consumer problems each year and know how difficult it is for people to find a seller they can trust, the Approved Trader Scheme will help to combat this.”

BHTA Director General Ray Hodgkinson MBE said “We want consumers to be able to buy with confidence by going to BHTA member companies. We have powers to investigate and report on any complaints involving our members.  The Code of Practice sets out the standards that they must meet to demonstrate best practice in their business dealings. “We are delighted that our code has already achieved approval under the new Trading Standards Institute’s Consumer Codes Approval Scheme.  This means that our member companies must trade ethically and professionally.”

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Testimonials

Hi Louise, Just a quick email to say thank you for organising the bed delivery. It arrived fine and the guys who delivered it were very friendly so please pass on my thanks to them.

Mairi

I just wanted to say thank you for the excellent service that we received from you today, I was really grateful for the quick response we received for a call out, the engineers are also very helpful and professional and certainly represent Bakare in a positive way,

Linda

Thank you so much Jennifer, you have been incredibly helpful and your suggestion of an engineer checking out the problem was spot on. It’s great for Sue that she can have a working bed again and so soon, it’s the best outcome for her. Please pass on my thanks to the engineer for going so quickly and we really appreciate everything you have done.

Patricia

Many thanks Alex and the team for a speedy repair of our bed, much appreciated. Great to know customer care is paramount.

Mrs Brooks

Hi. Spoke to Mr Withers today and visiting to review the bed on Thursday morning. He reported that the bed is fantastic and is really pleased with it. Many Thanks for all your help in arranging this, it has made a significant difference to Mr Withers’ life.

Sharon

I just wanted to email to say thank you for organising the swift delivery of the bed for my client. The client and family are very happy with the product and it being the first hi lo bed I have ordered, I am impressed with it too. Completely meets my client’s needs.

Jenny

Thank you so much for all your helping in getting a bed sort, Jason is now able to come home for Christmas we are so grateful. So thank you for everything.

Rebecca

Dear Mark, Thank you for the speedy attention to my problems yesterday. Thank you so much. YOU’VE CHANGED MY LIFE !!!!

Jerry

Yes of course you made the process very easy to us and incredible customer service so would definitely highly recommend! We will of course wait to here from you on the arrival of the recliner chair to sort delivery.

Gemma