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Client Feedback – Dementia Bed

Client Feedback – Dementia Bed

Elaine was looking for a bed suited to meeting her mums requirements. Her mum, Florence is 81 years old, frail mobility and uses a walking frame. She was in hospital and Elaine was hoping to bring her home but had fallen from her existing bed 3 times in past month. Florence gets up in middle of night so needs to be able to get in / out of bed without obstruction of rails at foot end.

Through qualification we deemed that the Dementia low bed would be best suited. We were able to then deliver the bed within a few weeks of order, which allowed Florence to return home. Since then, Elaine has become her mums primary carer and they have moved in together.

Transcript of Conversation, re-produced with permission from Elaine:

16/08/2016, 1:43 p.m. : Alex…..its Elaine. Florences daughter….as promised rail and lamp arrived together yesterday and both are brilliant. Steve put the new rail on complete and mums now safe again. Put the lamp on and she loves it. Perfect for her and when she feels unsure in the night she can see the little red light on and she feels safe. Thank you so much once again for your help and advice. Pls show this txt to your boss to show him how fabulous you are. Pls thank the lady in the parts dept also who phoned me up and sent the part. Will 100% recommend Bakare and all the staff xx

16/08/2016, 3:00 p.m.: Hi Elaine. You are most welcome, i’m so pleased to hear all has now been rectified with the rail and that the lamp has been well recieved also.

Thank you for your mind feedback, I’ll forward on.

16/08/2016, 4:40 p.m: Better pics Akex for you to appreciate how good the bed is and especially with the reading light…my mum said send a pic of me saying thank you. She is 82. ….last pics i promise haha…thank you Bakare for making my mum feel so safe to sleep.

Dementia medical bedThe aim of the Dementia Bed is to make the user feel safe and secure and to also minimise the risk of falling. There is padding on the headboard, the side rails and on the footboard of the bed, this is to reduce the chances of the user sustaining an injury from knocking their head or their body on a hard surface. It offers motorised profiling and height adjustment in an attractive package. The Residential is designed to compliment the aesthetics of the room setting, whilst still offering features found on professional nursing beds. Get Details >

 

 

Medi-Pro MattressThe Medi-Pro® range of static foam mattresses are suitable for use within the home or institutional environments including for users at risk of developing pressure sores and are rated for Fire Retardation to BS7177:1996 Medium Hazard (Source 5), compliant with institutional insurance policies. Get Details >

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Testimonials

Hi Louise, Just a quick email to say thank you for organising the bed delivery. It arrived fine and the guys who delivered it were very friendly so please pass on my thanks to them.

Mairi

I just wanted to say thank you for the excellent service that we received from you today, I was really grateful for the quick response we received for a call out, the engineers are also very helpful and professional and certainly represent Bakare in a positive way,

Linda

Thank you so much Jennifer, you have been incredibly helpful and your suggestion of an engineer checking out the problem was spot on. It’s great for Sue that she can have a working bed again and so soon, it’s the best outcome for her. Please pass on my thanks to the engineer for going so quickly and we really appreciate everything you have done.

Patricia

Many thanks Alex and the team for a speedy repair of our bed, much appreciated. Great to know customer care is paramount.

Mrs Brooks

Hi. Spoke to Mr Withers today and visiting to review the bed on Thursday morning. He reported that the bed is fantastic and is really pleased with it. Many Thanks for all your help in arranging this, it has made a significant difference to Mr Withers’ life.

Sharon

I just wanted to email to say thank you for organising the swift delivery of the bed for my client. The client and family are very happy with the product and it being the first hi lo bed I have ordered, I am impressed with it too. Completely meets my client’s needs.

Jenny

Thank you so much for all your helping in getting a bed sort, Jason is now able to come home for Christmas we are so grateful. So thank you for everything.

Rebecca

Dear Mark, Thank you for the speedy attention to my problems yesterday. Thank you so much. YOU’VE CHANGED MY LIFE !!!!

Jerry

Yes of course you made the process very easy to us and incredible customer service so would definitely highly recommend! We will of course wait to here from you on the arrival of the recliner chair to sort delivery.

Gemma