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Coronavirus Communication

Coronavirus Communication

As you may know, we’re a family business, but that does not stop with family. Our extended family of staff, clients & manufacturers have been part of our lives for nearly 3 decades. If we’re going to call ourselves a family, we need to prove that we do so not just in words, but in actions. It is our commitment that we will continue to act as a family, looking to stay strong and healthy so that when this crisis passes, we will be here providing life enhancing goods, services and employment.

Bakare Beds have had guidelines communicated to staff since early February due to the vulnerability of many of our clients and staff. If you would like a full copy of our guidelines and action plan, please get in touch.

  • Prior to any customer interactions (visits & service), clients will be asked whether there is a risk of our staff coming into contact with anyone displaying symptoms or suspected of having COVID-19. This is a) to protect our staff and b) prevent our staff from spreading to other clients or staff.
  • Staff are issued with latex gloves and alcohol sanitisers in company vehicles and are instructed to wash their hands prior to entering and exiting the property.
  • Staff also advised to take extra precautions including social distancing when attending and for example can leave deliveries outside or arrange sole access to rooms for service if required.
  • If any of our staff come into contact with anyone that is suspected of having COVID-19, they will immediately self-isolate in accordance with Public Health England guidelines.
  • If any of our representatives are showing symptoms of a cold, but in particular a fever or cough, they will self-isolate in accordance with Public Health England guidelines.

Our sales, logistics and customer service operations are still working as normal, and our team is here to try and help you in any way we can.

Best Wishes & Stay Safe

Steve Baker

CEO

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Testimonials

Hi Louise, Just a quick email to say thank you for organising the bed delivery. It arrived fine and the guys who delivered it were very friendly so please pass on my thanks to them.

Mairi

I just wanted to say thank you for the excellent service that we received from you today, I was really grateful for the quick response we received for a call out, the engineers are also very helpful and professional and certainly represent Bakare in a positive way,

Linda

Thank you so much Jennifer, you have been incredibly helpful and your suggestion of an engineer checking out the problem was spot on. It’s great for Sue that she can have a working bed again and so soon, it’s the best outcome for her. Please pass on my thanks to the engineer for going so quickly and we really appreciate everything you have done.

Patricia

Many thanks Alex and the team for a speedy repair of our bed, much appreciated. Great to know customer care is paramount.

Mrs Brooks

Hi. Spoke to Mr Withers today and visiting to review the bed on Thursday morning. He reported that the bed is fantastic and is really pleased with it. Many Thanks for all your help in arranging this, it has made a significant difference to Mr Withers’ life.

Sharon

I just wanted to email to say thank you for organising the swift delivery of the bed for my client. The client and family are very happy with the product and it being the first hi lo bed I have ordered, I am impressed with it too. Completely meets my client’s needs.

Jenny

Thank you so much for all your helping in getting a bed sort, Jason is now able to come home for Christmas we are so grateful. So thank you for everything.

Rebecca

Dear Mark, Thank you for the speedy attention to my problems yesterday. Thank you so much. YOU’VE CHANGED MY LIFE !!!!

Jerry

Yes of course you made the process very easy to us and incredible customer service so would definitely highly recommend! We will of course wait to here from you on the arrival of the recliner chair to sort delivery.

Gemma