Warranty & Downloads for Bakare & Malsch Beds

Manual Downloads for Your New Bed

Thank you for purchasing your new bed from Bakare. We hope that your product provides you with comfort and assistance.

lifelong service

Congratulations on choosing Bakare Beds. You are the owner of the highest quality products available, supplied by a company that is committed to providing the highest level of customer service & support throughout the life of your product.

Manufacturer’s Warranty

From the date of delivery your product will be covered by the manufacturer’s Guarantee of 3 years parts and 1-year labour.

Extended Warranties & Service

Please find below a link to further information about extending your warranty with maintenance & service support.


Please find below a link to manuals for digital download:

quality policy & standards

Bakare® are an ISO 13485:2016 accredited company. Bakare® is committed to delivering the best possible service to our customers, and our ISO 13485:2016 accreditation shows our commitment ensuring their satisfaction. Bakare®’s ISO 13485:2016 accreditation means that our customers can be confident that the service we provide is safe and and of the highest-quality. It also means that we have the systems in place to catch and correct any issues before they become problems.

What Does It Mean for Our Customers?

Bakare® is excited to announce that we have achieved ISO 13485:2016 accreditation. This certification is a testament to our commitment to providing the best products and services to our customers. It is an internationally recognised standard that ensures that we maintain the highest quality products and services. Our customers can rest assured knowing that their safety and satisfaction are our top priorities. ISO 13485:2016 sets the benchmark for quality and safety, and we are proud to meet and exceed these standards. This accreditation proves our dedication to delivering the best possible service and products to our customers, and our commitment to their satisfaction.

What is ISO 13485:2016?

ISO 13485:2016 is a standard that establishes the requirements for a quality management system for the supply of medical devices. ISO 13485:2016 ensures that medical device companies have the proper infrastructure in place to design, supply, and distribute high-quality medical devices and is intended to reduce the risk of harm caused by faulty devices.

happy to help

your questions

Q. Which products do Bakare® service & inspect?
A. Bakare® service & inspectall brands of medical / adjustable beds, static & dynamic mattreses),
hoists (eg Liko, Arjo, Invacare, etc) and other mobility equipment.

Q. What does the Bakare® service include?
A. The Bakare® service includes scheduled service & inspection; qualified engineer telephone response within 12 hours of the fault being reported.; qualified engineer on call 365 days a year; annual reporting of logged faults, enabling clear identification of inherent problems and staff training requirements.

Q. Does Bakare® service cover weekends and holidays?
A. Our philosophy is to treat you as we would like to be treated and it’s no wonder that some of our best reviews are about our amazing support. Customer support 7 days a week, 365 Days a year including public holidays, 12 hour response, 24 hour fix, with all engineers eCRB checked and manufacturer trained.

Q. Which standards do Bakare® operate under?
A. Bakare® supply, inspect and service medical beds according to BS EN 60601-2-52:2010+A1:2015 standard for adults, and BS EN 50637:2017 for beds designed for children and adults with atypical anatomy. please note that BS EN 50637:2017 is not applied retrospectively – only for products supplied since the standard was introduced in September 2020.

To arrange your service, please contact us or call 01752 512227 to arrange.

Are you entitled to VAT relief?

If you’re disabled or have a long-term medical condition; or a charity is purchasing the goods, you will not be charged VAT on zero-rated products such as adjustable beds & medical mattresses. Also, you will not be charged VAT on the installation and any extra work needed as part of this; repairs or maintenance; spare parts or accessories.

Simply complete the adjacent form with your name and medical condition and VAT will be removed from your order.

In proceeding you understand that, by completing this form and processing this order, you are digitally signing to agree that the details you have provided above qualify for relief from value added tax. If you are in any doubt as to whether you are eligible for VAT relief, click here to read the full advice and guidance on the Gov.uk website https://www.gov.uk/financial-help-disabled/vat-relief.

Tax exemption

Claiming as a charity? Please call us on