Warranty & Downloads for Bakare & Malsch Beds
Manual Downloads for Your New Bed
Thank you for purchasing your new bed from Bakare. We hope that your product provides you with comfort and assistance.
lifelong service
Congratulations on choosing Bakare Beds. You are the owner of the highest quality products available, supplied by a company that is committed to providing the highest level of customer service & support throughout the life of your product.
Manufacturer’s Warranty
From the date of delivery your product will be covered by the manufacturer’s Guarantee of 3 years parts and 1-year labour.
Extended Warranties & Service
Please find below a link to further information about extending your warranty with maintenance & service support.
Manuals
Please find below a link to manuals for digital download:
quality policy & standards
Bakare® is committed to delivering the best possible service to our customers. Bakare®’s quality management system means that our customers can be confident that the service we provide is safe and and of the highest-quality. It also means that we have the systems in place to catch and correct any issues before they become problems.
happy to help
your questions
answered
Q. Which products do Bakare® service & inspect?
A. Bakare® service & inspectall brands of medical / adjustable beds, static & dynamic mattreses),
hoists (eg Liko, Arjo, Invacare, etc) and other mobility equipment.
Q. What does the Bakare® service include?
A. The Bakare® service includes scheduled service & inspection; qualified engineer telephone response within 12 hours of the fault being reported.; qualified engineer on call 365 days a year; annual reporting of logged faults, enabling clear identification of inherent problems and staff training requirements.
Q. Does Bakare® service cover weekends and holidays?
A. Our philosophy is to treat you as we would like to be treated and it’s no wonder that some of our best reviews are about our amazing support. Customer support 7 days a week, 365 Days a year including public holidays, 12 hour response, 24 hour fix, with all engineers eCRB checked and manufacturer trained.
Q. Which standards do Bakare® operate under?
A. Bakare® supply, inspect and service medical beds according to BS EN 60601-2-52:2010+A1:2015 standard for adults, and BS EN 50637:2017 for beds designed for children and adults with atypical anatomy. please note that BS EN 50637:2017 is not applied retrospectively – only for products supplied since the standard was introduced in September 2020.
To arrange your service, please contact us or call 01752 512227 to arrange.