Service and Support
The BaKare Service includes:
- Scheduled service & inspection.
- Qualified Engineer telephone response within 12 hours of the fault being reported.
- Qualified Engineer on call 365 days a year.
- Annual reporting of logged faults, enabling clear identification of inherent problems and/or staff training needs.
Dedicated Support
Services:
- Breakdown call-out, repair, & servicing of:
- beds (including non-BaKare / Volker beds)
- mattresses (including air mattresses)
- hoists (e.g. Arjo, Invacare, etc)
- other mobility equipment
- Annual / periodic inspection of the above
- Delivery and bed moves
- PAT testing
- Audits
- Training
BaKare technicians are trained to service most types of mobility products including those supplied by third parties. Please contact our support centre on (01752) 512227 to find out more.
Dear Mark Bush, I have had dealings with your firm over the past 2/3 months and I would like to say how impressed both my wife and I have been with everyone we have met. Everyone has been most pleasant and helpful. In particular we would like to mention your Emma Bulley(no relation)who has been pleasant, helpful, polite and thoroughly professional, nothing seems to be to much trouble for her. We would also mention the engineer(Neil) who came today(Friday)and repaired our bed, he was also most pleasant, helpful and knowledgeable. It has been a delight to deal with your firm which we hope goes from strength to strength, it certainly deserves to. I will not hesitate to use your firm again if the need arises. I will certainly be recommending your firm to all my friends and colleagues. I remain yours sincerely,–Mr P
Hi Emma As you promised, the motor arrived on Friday and Peter fitted it successfully on Saturday. I'd like to say how great it's been to buy this from you; your excellent service and easy manner, supplying the right product in the agreed timescale and at an ok price. Please pass this on to your customer service beacuse I'd like them to appreciate how much difference you've made. All the best
Guarantee
All BaKare products are covered by a full call out, parts & labour guarantee for 12 months from the date of purchase. As an additional service to all of our customers, BaKare also offers a FREE 2 year parts guarantee, giving you additional protection.
BaKare offers you the opportunity to extend the warranty of your product for a further 1,2,or 4 years, giving you the peace of mind that comes from a network of BaKare engineers.
Spares & Accessories
To order BaKare Spares & Accessories please contact us.
Delivery of BaKare parts & accessories will normally take around 2 to 3 days subject to availability.
You may also wish to view the BaKare parts list, more information.
Extended Warranty
The BaKare Service Plan gives you:
- Total protection for your product.
- Peace of mind against call-out and labour bills.
- Repairs by a nationwide network of BaKare engineers.
- Annual Inspections.
- Renewable protection, normally for the life of your product.
Download an extended warranty application form.
